discrete packing | free delivery for purchase above 99 bgn | Gift batteries

Complaints

  1. You have the right to cancel your purchase within 14 days from the date you received the goods by contacting us via the contact form or emailing info@otpusnise.com .
  2. Send us your email address, order number, pictures of the product when the damage occurs and the reason you wish to return one or more products.
  3. When returning an item purchased from our website, the full product kit received must be enclosed. In addition to the purchased item, any gifts received with it should also be returned, in case they were sent to you by otpusnise.com .
  4. Once we have received the products, we will check that they are in the original condition and condition in which they were sold to you, and we will notify you if we find any defects that reduce their value.
  5. If a return request is approved, we will refund the amount paid within 14 calendar days of exercising the right to return the goods.
  6. If you would like to exchange one or more products, please place a new order with your desired products and we will contact you.
  7. Return and acceptance of a product may be refused by otpusnise.com in the event that the goods are not in good merchantable condition. This may be expressed in: damage to the packaging, signs of use, physical damage, deformation of the product or packaging, incomplete completion of the product or the accompanying documentation supplied with the order.
  8. Transportation costs in case of cancellation are borne by the customer.
  9. Claims for underwear and cosmetic products are accepted if the product is unpacked or unused.